Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Account information (email address, password)
• Payment information processed through our payment provider
• Video content you upload for analysis
• Analysis prompts and preferences
• Usage data and interactions with our service

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our video analysis services
• Process your payments and manage your token balance
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities in connection with our service
• Detect, prevent, and address technical issues and fraudulent activity

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With service providers who perform services on our behalf (payment processing, hosting, analytics)
• If required by law or to respond to legal process
• To protect the rights, property, and safety of VideoAnalyse, our users, or others
• With your consent or at your direction

4. Data Storage and Security

We use industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. Your uploaded videos are stored securely and processed using encrypted connections. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Video Content and Analysis Data

Videos you upload are stored securely and used solely for providing analysis services to you. We retain your uploaded videos for as long as necessary to provide our services or as required by law. You may request deletion of your content at any time through your account settings or by contacting us.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. This helps us understand how you use our service and improve your experience. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our service.

7. Your Rights and Choices

You have the right to:

• Access and update your account information
• Request deletion of your personal data
• Opt-out of marketing communications
• Request a copy of your data
• Object to processing of your personal information

To exercise these rights, please contact us through our Contact page or email us at privacy@videoanalyse.co.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us through our Contact page or email us at privacy@videoanalyse.co.